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Reservation Services

 

As you know, each of your employees is unique and those who travel for business have various travel preferences.  In the interest of providing you travelers with the most efficient customer service, CTS can create a personalized “profile” to store each traveler’s personal preferences, supplier loyalty program numbers, etc.)

 

Additional services our experienced consultants can provide reservation assistance tailored to your travelers as needed for:

International Travel
CTS provides extensive services for international travelers. Customers are assigned travel consultants with extensive international booking experience. The same basic process used on domestic reservations will be performed by the travel consultant for international reservations; however, there are significant differences only an experienced international consultant can manage.

International Rate Desk
Every international itinerary is reviewed by CTS’s faring and routing specialists on our International Rate Desk. They ensure the least expensive calculation by manually constructing fares that capitalize alternate routes and carriers, and creative techniques such as split ticketing (issuing a round-trip ticket in local currencies). It is important to act creatively when faring international itineraries. This includes considering alternative routing, mileage-based fares, currencies, validations, and break points.

Visa/Passport Assistance
CTS has partnered with CIBT, Inc. (Center for International Business & Travel) to handle passport and visa acquisition. Through CIBT we offer a comprehensive line of processing solutions, including passports, visas, international driver's licenses, and other international related documents. Working with the traveler, CTS will assist in the processing of needed documentation. The actual cost depends on the number and nature of service requested, rush processing versus standard, the country involved, and other factors.

Executive VIP Services
CTS believes every traveler should receive exemplary service. We also understand certain individuals may require an extra level of care. For executives and frequent travelers with demanding requirements and time constraints beyond those of the occasional business traveler, we offer executive services. These services are designed to support the unique needs of senior-level executives and frequent travelers, allowing your travel team to maintain high productivity levels by focusing on travelers with more traditional travel requirements.


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